Our Values
We work within a culture of continuous improvement. Our priority is always centred on the quality of service we provide. This ethos is carried through the organisation from the recruitment, training and monitoring of our staff teams, to the delivery, review of service and evaluation of customer satisfaction.
Flexibility & Continuity
We understand that you need a provider to be totally flexible to your needs and that sometimes your requirements may change at short notice or that you may want to alter the planned service to meet your changing needs. This can be just a phone call to your local branch office team, who will co-ordinate your changes. Continuity of Service and Reliability are extremely important to our clients. Our service is accessible to you 365 days of the year and we endeavour to offer continuity to our staff, but also understand that on occasions when regular staff are absent for any reason it is important that you are fully informed. We are able to offer a weekly staff report for your information so that you are aware of your Beech Tree team for the coming week.
Choice
Client choice, independence and being treated with dignity are of paramount importance to you and ourselves. We offer care & support in the comfort and safety of your own home, ensuring your requirements, expectations and lifestyle options are met, you are completely satisfied with our service going forward and that we are able to create a unique service tailored to your needs.
Respect
All staff at Beech Tree respect the fact that they are invited into your home as a guest, and will respect you, your lifestyle choices and your property at all times.
Our teams of local staff have over 20 years experience delivering person-centred support to people in Kent. We are as flexible as you need us to be, supporting you in a respectful, professional and very non-intrusive manner. We understand that we are only a small part of your life and work discreetly so that you may maintain your chosen lifestyle without too much interruption from ourselves.
From the moment you decide you may need support, whether short term support to help recover from an illness or injury, or you have come to the stage in your life when you may need longer term assistance to remain living your life independently, we are here to help. We will work together develop your own personalised plan of support which will enable us to fully understand your individual requirements and how we can best meet these.
Our Management Team
Deborah was the founding Managing Director of Care at Home Services (South East Limited) a family business established in 1993 and is now the Group Chief Executive Officer of the Care at Home Services group of companies which comprises of Care at Home Services (South East) Limited, Beech Tree Total Care Limited, Westminster Homecare Limited, Domus Live In Care Limited).
Under Deborah’s leadership Care at Home Services group of companies has grown significantly because of a combination of; its excellent care and reputation, winning numerous contract awards (new and renewals), and acquiring and successfully integrating high quality providers of care.
Deborah was recently added to the Home Care Power List demonstrating her commitment to the field.
Dan is the CQC ‘Nominated Individual’ for Care at Home Services group of companies and the Director dealing with all CQC and regulatory compliance, employment and legal issues amongst other matters.
A former Army Officer and a practising Barrister, he has substantial management and personnel experience in addition to his legal knowledge. He has been an active Director in the business since 2001.
Patrick was instrumental in Care at Home Services (South East) Limited acquiring Westminster Homecare Limited and has led the integration of all group companies.
As Group Managing Director, Patrick is responsible for ensuring the frontline staff have all the support needed to deliver high quality care. He also continues to source new opportunities for acquisition and integration.
Patrick brings a wealth of experience from 30+ years in health and care sector spanning; UK and US; funding services and service delivery; public and private sector provision; start-ups to multi nationals. Areas of special interest have included; health tech, homecare, community healthcare, MSK, radiology imaging, tele radiology, occupational health, health screening, wellness, health insurance and reinsurance.
Originally from a client support and training background, Jane qualified as an HR professional in 2004 and moved into the care industry working for a specialist provider of live-in care to people with high-level spinal cord injuries and other neurological conditions.
Jane has extensive experience of recruiting, training, developing and managing people working within the care sector and joined Care at Home Services (South East) Limited in December 2013 as Director of Human Resources.
Today Jane’s main focus is to ensure that Care at Home Services group of companies has the HR strategy and structure in place to recruit, train, develop and retain the best care staff available to support us to grow and develop while continuing to deliver the highest quality of care possible.
Gareth joined the Group and Board of Directors as Group Finance Director in October 2020 following the acquisition of Westminster Homecare.
Gareth, a qualified Chartered Accountant, brings with him over 20 years of experience in finance and Mergers and Acquisition both within large advisory businesses (Barings, Merrill Lynch, Deloitte and Investec) and large UK listed businesses (National Express plc and Interserve plc).
Gareth’s main responsibilities within the Care at Home Services group of companies are the management of the day to day operations of the finance function, banking relationships and external financial reporting requirements.
Areas Beech Tree Total Care Serves
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Drop us a line by using the form below or call us on 01843 292925 to discuss your care needs or email us at office@beechtreetotalcare.co.uk
