Our Values
We work within a culture of continuous improvement. Our priority is always centred on the quality of service we provide. This ethos is carried through the organisation from the recruitment, training and monitoring of our staff teams, to the delivery, review of service and evaluation of customer satisfaction.
Flexibility & Continuity
We understand that you need a provider to be totally flexible to your needs and that sometimes your requirements may change at short notice or that you may want to alter the planned service to meet your changing needs. This can be just a phone call to your local branch office team, who will co-ordinate your changes. Continuity of Service and Reliability are extremely important to our clients. Our service is accessible to you 365 days of the year and we endeavour to offer continuity to our staff, but also understand that on occasions when regular staff are absent for any reason it is important that you are fully informed. We are able to offer a weekly staff report for your information so that you are aware of your Beech Tree team for the coming week.
Choice
Client choice, independence and being treated with dignity are of paramount importance to you and ourselves. We offer care & support in the comfort and safety of your own home, ensuring your requirements, expectations and lifestyle options are met, you are completely satisfied with our service going forward and that we are able to create a unique service tailored to your needs.
Respect
All staff at Beech Tree respect the fact that they are invited into your home as a guest, and will respect you, your lifestyle choices and your property at all times.
Our teams of local staff have over 20 years experience delivering person-centred support to people in Kent. We are as flexible as you need us to be, supporting you in a respectful, professional and very non-intrusive manner. We understand that we are only a small part of your life and work discreetly so that you may maintain your chosen lifestyle without too much interruption from ourselves.
From the moment you decide you may need support, whether short term support to help recover from an illness or injury, or you have come to the stage in your life when you may need longer term assistance to remain living your life independently, we are here to help. We will work together develop your own personalised plan of support which will enable us to fully understand your individual requirements and how we can best meet these.
Our Management Team
Deborah has been the Managing Director in this established family business since 1993 and is the Chief Executive Office of the Care at Home Group of companies.
Deborah oversees all branches in conjunction with the Operations Director. She has been involved in the care business for over twenty years, Deborah was recently named to the Home Care Power List.
Dan is the CQC ‘Nominated Individual’ for the organisation and the Director dealing with all CQC and regulatory compliance, employment and legal issues amongst other matters.
A former Army Officer and a practising Barrister, he has substantial management and personnel experience in addition to his legal knowledge. He has been an active Director in the business since 2001.
Nicola joined the company and the Board of Directors in August 2011, in the newly created role of Operations Director responsible for the day to day running of the branches.
Prior to joining Care at Home Services, Nicola spent 3 years heading up the operations function of a company specialising in providing live-in care for clients with high-level spinal cord injury and acquired brain injuries where she was the Nominated Individual. Nicola has also worked for Leonard Cheshire Homes.
Before joining the care industry Nicola worked for many years in the financial markets both in London and abroad. Nicola obtained dual degrees in Business and Psychology from the University of Maryland and a post-graduate Leadership Diploma from the University of Michigan Business School.
Originally from a client support and training background, Jane qualified as an HR professional in 2004 and moved into the care industry working for a specialist provider of live-in care to people with high-level spinal cord injuries and other neurological conditions.
Jane has extensive experience of recruiting, training, developing and managing people working within the care sector and joined Care at Home Services in December 2013 as our Director of Human Resources.
Her main focus is to ensure that Care at Home Services has the HR strategy and structure in place to recruit, train, develop and retain the best care staff available to support us to grow and develop while continuing to deliver the highest quality of care possible.
Gareth joined the Group and Board of Directors as Group Finance Director in October 2020 following the acquisition of Westminster Homecare.
Gareth, a qualified Chartered Accountant, brings with him over 20 years of experience in finance and Mergers and Acquisition both within large advisory businesses (Barings, Merrill Lynch, Deloitte and Investec) and large UK listed businesses (National Express plc and Interserve plc).
Gareth’s main responsibilities within the Group are the management of the day to day operations of the finance function, banking relationships and external financial reporting requirements.
Areas Beech Tree Total Care Serves
Make an Appointment for a Care Assessment
Drop us a line by using the form below or call us on 01843 292925 to discuss your care needs or email us at office@beechtreetotalcare.co.uk
