We work within a culture of continuous improvement. Our priority is always centred on the quality of service we provide. This ethos is carried through the organisation from the recruitment, training and monitoring of our staff teams, to the delivery, review of service and evaluation of customer satisfaction.
Flexibility & Continuity
We understand that you need a provider to be totally flexible to your needs and that sometimes your requirements may change at short notice or that you may want to alter the planned service to meet your changing needs. This can be just a phone call to your local branch office team, who will co-ordinate your changes. Continuity of Service and Reliability are extremely important to our clients. Our service is accessible to you 365 days of the year and we endeavour to offer continuity of our staff, but also understand that on occasions when regular staff are absent for any reason it is important that you are fully informed. We are able to offer a weekly staff report for your information so that you are aware of your Beechtree team for the coming week.
Client choice, independence and being treated with dignity are of paramount importance to you and ourselves. We offer care & support in the comfort and safety of your own home, ensuring your requirements, expectations and lifestyle options are met, you are completely satisfied with our service going forward and that we are able to create a unique service tailored especially to your needs.
All staff at Beechtree respect the fact that they are invited into your home as a guest, and will respect you, your lifestyle choices and your property at all times.